CX Diaries - with Keith Gait Podcast Artwork Image

CX Diaries - with Keith Gait

Keith Gait

CX Diaries from the Customer Experience Foundation is our podcast where we talk to the people at the sharp end of CX and Contact Centres. The Movers and the shakers, the innovators, the disruptors, and the people delivering in the real world who share their personal stories of their journey through our industry
Episodes
Unveiling the Hidden Potential of Contact Centres: Attracting and Developing Tomorrow's Talent with Julia MorganApril 08, 2024
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Mastering the Art of Consumer Complaints with 'The Complaining Cow' Helen DewdneyApril 08, 2024
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Leading the Charge in Customer Service: A CEO's Journey to Revolutionising Support with Tech and EmpathyMarch 22, 2024
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Mastering Customer Service Innovation: A Deep Dive with HGS UK CEO Patrick ElliotMarch 18, 2024
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Mastering Cultural Transformation and Leadership with Steve Bent from Gallagher Culture Change ConsultingFebruary 14, 2024
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The Art of Transitioning to Outsourced Contact Centres with Ray Biggs: Navigating Challenges and Embracing Change in Customer ServiceFebruary 09, 2024
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Elevating E-Commerce with AI: A Conversation with Digital Genius Co-Founder Bogdan MaksakFebruary 06, 2024
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Rising Star Meets Industry Sage in Customer Service OdysseyFebruary 05, 2024
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Exploring the Changing Landscape of Customer Experience in Financial Services with Wasim MushtaqDecember 08, 2023
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The Thrill of Transition: A Chat with Industry Veteran Jo GarlandOctober 09, 2023
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Leading the Charge in Customer Service Transformation: The ASOS Story with Daryl WilkesOctober 09, 2023
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The Journey to a Thriving Business: A Conversation with Ventrica's CEO, Iain BanksOctober 09, 2023
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Exploring Customer Experience and the BPO Industry with Lian Rowlands: Insights From Airport Operations to CX TechnologyOctober 09, 2023
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Vinay Parmar's Expedition in Optimising CX in the Travel IndustryOctober 09, 2023
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Rob Wilson's Journey to Disrupting the Broadband IndustryOctober 09, 2023
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Exploring the Rise of African Outsourcing: A Discussion with Martin Roe, Group CEO of CCI GlobalOctober 09, 2023
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Mastering Contact Centre Planning and Workforce Management with Dave VernonOctober 09, 2023
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Chandni BhattSeptember 04, 2023
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Lucie ChildSeptember 04, 2023
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Thérèse CharltonSeptember 04, 2023
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Nicola Collister and Simon NorieJanuary 30, 2023
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Chris DavisJanuary 30, 2023
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Steve McSherryNovember 17, 2022
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James ScuttSeptember 13, 2022
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Sarah SargentSeptember 07, 2022
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